LIKA Company Policy
Payments can be made by cash, credit card or debit transactions. You may send an E-transfer for your payment using email@example.com noting your Invoice Number. Credit card transactions with a value greater than $2500.00 are subject to a 2.6% service charge. Checks can be mailed to LIKA Sports Inc. C/O Billing. 2751 Coventry Rd. Oakville, Ontario. L6H 5V9 Canada. Please note your Invoice number on your check. Payments not received within the time stated on the terms of agreement are subject to a late fee. Please send all inquiries to firstname.lastname@example.org.
Scheduling, Rush Orders & Shipping
All Customization orders written and submitted after 12 noon enter our production schedule on the next day.
All orders will be processed within 3-5 business days. Individual orders without printing and customization will be shipped via UPS at completion of processing. All custom orders will adhere to LIKA’s production schedule of 7 to 14 working days upon receipt and processing of Order, Art and Approval. Any orders with printing processes that require further customization and/or acquisition of new materials, might extend lead-time of up to 3-5 weeks. Customization orders are eligible for pickup or premium delivery service upon customer request and payment is received in full.
Customization orders containing more than 10 items are subject for review and may require additional shipping costs. We will notify you to confirm additional payment to be processed should this apply.
When available we are able to rush a customization order below 7 days. For a 4-6 day (10%), 2-3 day (15%), within 24 hours (20%) of your total cost.
Samples released by LIKA for the purpose of sizing for clubs and teams must be returned after 10 days. You may request a sample by contacting one our Customer Service Representatives at email@example.com to obtain an order form. Please be advised that your credit card information will be submitted to secure potential loss or damage of LIKA goods. Should samples not be returned within the 10 day reservation period, LIKA reserves the right to charge the credit card on file associated with the order according to the rates below.
Unless otherwise negotiated, any Samples that have not been returned by the due date will be subject to a 10% (of the retail value of the goods) late fee. Any samples that come back damaged will be subject to a 20% surcharge.
Club Customization Returns/Exchange's
All sales are final. Items without printing may be exchanged at LIKA's discretion within 30 days of purchase, unworn and/or unwashed. Shipping costs for returns and exchanges are the responsibility of the club while individual orders are eligible for free shipping on returns and exchanges through an obtained RA as per below.
Orders will be noted as processing until shipment is made. Once shipping is confirmed a tracking number will be sent via customer account information provided. Returns or exchanges of original items without damages, unworn and in original packaging can only be made within 30 days of initial shipment. Please notify customer service to obtain a Return Authorization (RA) Number and instructions on how to return your items. LIKA Sports will not accept returns or exchanges without an RA number. All sales are final on custom print orders.